Community Outreach

For over 15 years, we have been contracted by the Australian Government to provide free advisory services to disadvantaged people in need of migration support.

A passion to bring change

PLAYFAIR® has a proud history of providing migration assistance and advice to people seeking asylum and refuge in Australia. For over 15 years, we have been contracted by the Australian Government to provide free advisory services to disadvantaged people who are held in immigration detention centres, living in the community on bridging visas and/or struggling to reunite their family due to financial disadvantage.

PLAYFAIR’s migration agents offer FREE information sessions for groups of disadvantaged people, usually in association with welfare providers (and sometimes for their staff as well). Each session can be tailored to provide advice on a specific visa or explore a broader topic such as family reunion. At the end of the session, you can ask our agent about any area of migration law.

Contact us if:

  • you are located in Australia, seek asylum here, and would like an assessment of your situation, OR
  • you represent a welfare provider or community organisation and would like to refer disadvantaged people to PLAYFAIR for advice about migration to Australia, OR
  • you would like to attend or organise a free migration information session.


PLAYFAIR is a service provider for the national Immigration Advice and Application Assistance Scheme (IAAAS), which provides free professional Immigration Advice or Application Assistance services to vulnerable people from the community who are applying for a Protection Visas (Subclass 866) and meet the eligibility criteria outlined by the Australian Government. To be eligible for this visa type you must have arrived in Australia lawfully and need to seek asylum due to a well-founded fear of persecution in their country of origin. 

If you, or someone you know or support, needs to seek asylum in Australia and wants to find out more about applying for a Protection Visa, please contact us. 

Minors for whom the Minister is guardian under the Immigration (Guardianship of Children Act) 1946 are eligible for advice and assistance in relation to any visa type in Australia. For more information and details on how to refer, head to or call 1800 932 082.

Refugee: A person who has fled their country of origin and is unable or unwilling to return because of a well-founded fear of being persecuted because of their race, religion, nationality, membership of a particular social group or political opinion.

Asylum Seeker: A person seeking international protection whose claim for refuge has not yet been resolved by the country in which they submitted it. Not every asylum seeker will ultimately be recognised as a refugee, but every refugee is initially an asylum seeker.